Legal questions from our players
Your account enters a 30-day grace period where you can reopen it without losing history. After 30 days, your account is archived; we retain your transaction records for compliance but delete personal data after three years unless legal holds apply. Any remaining balance is refunded to your linked payment method within five business days.
Yes. Request a data export via the support team — subject line 'Data Export Request'. We'll send a CSV file containing all your bets, game outcomes, deposits and withdrawals within 7 business days. This is useful for personal records or tax filing in Bandung, Medan or any region where you may need it.
Live-table providers see your account ID, session token and bet amount — enough to stream your table and settle your round. They do not see your payment method, email or personal ID. Each studio signs a strict data-processing agreement with us covering retention and use limits.
When you link DANA, OVO, GoPay or QRIS for withdrawal, we send a test deposit of Rp 5,000 to confirm ownership. You'll receive a code via the payment app; enter it in your account settings. Once verified, withdrawals to that method process within 24 hours.
You can access your account from phone, tablet and desktop simultaneously. However, only one active session per device type is allowed — logging in elsewhere logs out your previous session. This prevents unauthorised access while keeping your account portable across your devices.
We retain full transaction records (deposits, withdrawals, bets, payouts) for seven years for audit and regulatory compliance. Personal information is retained only for as long as your account is active, then deleted after three years unless a legal hold or dispute requires us to keep it longer.
Yes. Contact our support team with the changes you need — corrected name, updated address, linked email. We verify the request, apply changes within 48 hours and send confirmation. Some data (ID number, first deposit date) cannot be altered for compliance reasons, but we'll explain why.
